Privacy policy
Last updated: October 7, 2026
CarryCast™ (“CarryCast,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit CarryCast.com, make a purchase, contact us, sign up for marketing communications, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with CarryCast, we may collect the following categories of personal information:
Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products purchased, order history, transaction details, discounts, returns, refunds, and information related to fulfillment.
Payment information. Payments are processed through third-party payment providers. We generally do not directly store complete credit or debit card information.
Account and customer service information, including communications with our customer support team, product reviews, survey responses, and other information you voluntarily provide.
Device and usage information, such as your IP address, browser type, device type, operating system, time zone, pages viewed, referring URLs, interactions with our website, and similar technical information.
Marketing information, including your marketing preferences and information about how you interact with our emails, SMS messages, advertisements, and promotions.
Information collected through cookies and similar technologies, including pixels, tags, SDKs, and other technologies used for analytics, advertising, website functionality, and measurement.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, contact us, enter a promotion, submit a review, or sign up for email or SMS communications;
- Automatically when you visit or interact with our website;
- From service providers that help us operate our business; and
- From advertising, analytics, social media, and other business partners where permitted by law.
3. How We Use Your Information
We may use personal information to:
- Process, fulfill, ship, and manage orders;
- Process payments, returns, refunds, and exchanges;
- Provide customer service;
- Communicate with you about your orders or account;
- Detect and prevent fraud, abuse, security incidents, and other potentially harmful activity;
- Operate, maintain, troubleshoot, and improve our website and services;
- Understand how customers use our website and products;
- Personalize your shopping experience;
- Measure the effectiveness of our advertising and marketing;
- Provide advertising that may be more relevant to you;
- Send promotional emails or SMS messages where you have provided consent or where otherwise permitted by law;
- Maintain business, accounting, tax, and transaction records;
- Protect our legal rights and comply with applicable laws and regulations; and
- Carry out other purposes disclosed to you when information is collected.
4. How We Disclose Personal Information
We do not disclose personal information indiscriminately. We may disclose information to service providers and partners that help us operate CarryCast, including:
- E-commerce and website providers, including Shopify;
- Payment processors;
- Warehousing, fulfillment, shipping, and logistics providers;
- Customer support platforms;
- Email and SMS marketing providers;
- Advertising platforms;
- Analytics providers;
- Fraud prevention and security providers;
- Accounting, legal, insurance, and other professional advisers; and
- Other technology and operational service providers.
We may also disclose information where required by law, in response to valid legal requests, to protect our rights or the safety of others, or in connection with a merger, financing, acquisition, restructuring, sale, or transfer of some or all of our business or assets.
5. Advertising and Analytics
We may use advertising and analytics services, including services provided by platforms such as Meta and Google, to understand website activity, measure advertising performance, and show advertisements that may be relevant to customers.
These technologies may use cookies, pixels, and similar identifiers to collect information about your activity on our website and, depending on the provider and your settings, activity across other websites or services.
Depending on where you live, certain advertising activities may be considered “selling,” “sharing,” or “targeted advertising” under applicable privacy laws even when we do not receive money in exchange for your personal information.
Where required by law, we provide mechanisms to manage applicable privacy choices.
6. Email and SMS Marketing
If you sign up to receive marketing communications from CarryCast, we may use your contact information to send promotional messages, product updates, offers, and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.
You may opt out of SMS marketing by following the opt-out instructions contained in our text messages, such as replying STOP.
Opting out of marketing communications will not prevent us from sending non-promotional communications when necessary, such as order confirmations, shipping updates, or customer service messages.
7. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:
- Operate essential website functionality;
- Remember your preferences and shopping cart;
- Analyze website traffic and performance;
- Understand customer behavior;
- Measure marketing effectiveness; and
- Support advertising and personalization.
You may be able to control cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website.
Disabling certain cookies may affect the functionality of the website.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining transaction and business records, complying with legal and tax obligations, resolving disputes, and enforcing agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Withdraw consent where processing is based on consent;
- Opt out of certain marketing communications;
- Request information about how your personal information is collected, used, or disclosed;
- Obtain a copy of certain personal information; and
- Opt out of certain forms of targeted advertising, sharing, or sale of personal information where applicable.
These rights are subject to applicable laws and certain exceptions.
To submit a privacy request, contact us at support@carrycast.com.
We may need to verify your identity before processing certain requests.
Where applicable, you may also have the right to appeal a decision concerning a privacy request or submit a complaint to the relevant privacy regulator.
11. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under state law.
Depending on the applicable law and our activities, these may include rights to access, correct, or delete personal information and rights to opt out of certain targeted advertising, sharing, or sales of personal information.
Where legally required, we will honor applicable privacy requests and opt-out rights.
12. Canadian Privacy Rights
CarryCast is based in British Columbia, Canada.
Canadian residents may have rights relating to their personal information under applicable federal and provincial privacy laws, including rights to request access to or correction of personal information and to withdraw consent in certain circumstances.
Questions or requests regarding our privacy practices can be directed to support@carrycast.com.
13. International Processing
CarryCast serves customers in Canada and the United States and uses service providers that may operate in different countries.
As a result, personal information may be processed or stored outside the province, state, or country where you live. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.
15. Children's Privacy
Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can investigate and take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal requirements, or business operations.
When we update this policy, we will revise the “Last updated” date at the top of this page.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how we handle personal information, please contact:
CarryCast™
Fernie, British Columbia, Canada
Email: support@carrycast.com